Contact Our Global Experts for Mobile Beer Backpack Solutions

Clear project information helps us assess the required beer backpack, equipment and delivery options without avoidable follow-up questions. The following answers explain how to prepare a product enquiry, technical question or support request.

What should I write in my first enquiry?

Please briefly describe what you need and how the equipment will be used. A useful initial message should include the required quantity, beverage, planned application, delivery destination and requested delivery date.

If you have already selected a product, include the exact model name and required configuration.

Which details are needed when I have not yet chosen a model?

You do not need to select a beer backpack before contacting us. Describe the intended operation so that we can assess which available configuration may be suitable.

• Type of event or venue
• Indoor or outdoor use
• Type and brand of beer
• Expected serving quantity
• Preferred cup size
• Length of each mobile service period
• Distance to the planned refill station
• Number and physical suitability of the operators

These details are more useful than requesting a recommendation based only on the number of visitors.

Why should I identify the exact beverage?

The beverage influences the required container, pressure supply, tap and cleaning procedure. Please state whether the product is still or carbonated and whether it will be served cold or hot.

For beer, provide the brand or beer style where possible. Unfiltered products, beverages containing sediment and liquids with particles or unusual viscosity require an individual compatibility assessment.

What should I provide when the beer will be filled from a keg?

Please identify the brewery, keg size and keg connection. Different breweries and countries may use different coupler systems.

If the connection type is unknown, send clear photographs showing:

• The valve on top of the keg
• The existing keg coupler
• The beverage outlet
• The available pressure regulator
• Any existing filling or dispensing hoses

This helps us assess which filling or overflow accessories may be required.

Can I send photographs or videos with my enquiry?

Yes. Photographs are particularly helpful when the enquiry concerns keg connections, existing equipment, damaged components, unusual cups or an unidentified backpack model.

A short video may be useful when demonstrating an irregular tap function, leakage, unstable beverage flow or another issue that cannot be shown clearly in one photograph.

Which file information should accompany an attachment?

Please explain what each photograph or video shows. Do not send attachments without identifying the relevant component or problem.

For a technical assessment, include the model, approximate purchase date and a short description of what happened before the issue occurred.

How can I identify an existing Rocket Packs model?

Provide the product name from the invoice, quotation, label or operating instructions. If these documents are no longer available, send photographs of the complete backpack and the following components:

• Beverage container
• Container closure
• Dispensing tap
• Pressure pump or CO2 connection
• Hose fittings
• Front and rear of the backpack cover

The appearance of the cover alone may not be sufficient because different technical configurations can use similar backpack designs.

What information is required for a spare-parts enquiry?

Please identify the original model and the component that needs to be replaced. A photograph of the complete part and its connection is normally required.

Also state:

• Required number of replacement parts
• Approximate date of purchase
• Original invoice or order number, if available
• Delivery country and postal code
• Whether the existing part is damaged, missing or worn

Dimensions alone may not reliably identify a compatible fitting, seal, hose or tap.

What should I include in a troubleshooting request?

Describe the problem as precisely as possible and explain when it occurs. Statements such as “the backpack does not work” do not provide enough information for a technical assessment.

Useful details include:

• Beverage being dispensed
• Beverage temperature
• Manual pump or CO2 operation
• Pressure setting, where known
• Whether the problem occurs continuously or intermittently
• Condition of the hose and tap
• Cleaning procedure already completed
• Photographs or video of the affected area

What should I do if beer is leaking from the system?

Stop dispensing and remove the system from the public service area. Place the backpack securely and follow the operating instructions for isolating or releasing the pressure before inspecting a connection.

Do not continue using the equipment until the source of the leak has been identified. Send photographs showing the complete connection and the precise point from which beer or gas escapes.

What information is useful when the beer produces too much foam?

Excessive foam can be influenced by beverage temperature, pressure, filling procedure, movement, tap adjustment and cleanliness. Please describe the complete operating conditions rather than reporting only the visible result.

Include the beer type, temperature before filling, pressure method, filling source and whether the system was tested before the event.

Can technical problems always be diagnosed by telephone?

Not always. Written information, photographs and videos are often necessary because many hoses, fittings and keg connections look similar but are not interchangeable.

A telephone conversation may support the assessment, but the relevant product and operating details should still be submitted in writing.

Which language should I use for an international enquiry?

International enquiries can be submitted in English. Please write product names, quantities, addresses and technical details clearly and avoid unexplained abbreviations.

Quotations and invoices for international customers are normally prepared in English and in euros.

Which address details are needed for a transport calculation?

For an initial shipping estimate, provide the destination country, postal code, city and required quantity. A complete street address is needed for a formal quotation or pro forma invoice.

Please also state whether the delivery address is a company, private residence, event venue, warehouse, airport facility or freight forwarder.

Why should the billing and delivery addresses be submitted separately?

The customer receiving the invoice may not be located at the delivery destination. Providing both addresses prevents incorrect tax treatment, transport calculation and shipping documentation.

Please identify clearly which address should appear on the invoice and where the goods should physically be delivered.

What company information may be required?

Business customers should provide the complete legal company name and applicable tax or registration details. Customers within the European Union should include their VAT identification number when requesting a tax-exempt intra-Community delivery.

For destinations outside the European Union, the carrier or customs authority may require additional importer information from the recipient.

Should I mention my event date or only the desired delivery date?

Please provide both dates when they are different. The equipment should arrive early enough for inspection, staff training and testing with the intended beer.

A requested event date alone does not indicate how much preparation time the customer requires after delivery.

Does submitting an urgent enquiry guarantee delivery before the event?

No. Availability, order quantity, payment receipt, preparation time, transport capacity and customs clearance can all influence the delivery period.

Please state the deadline clearly so that the current possibilities can be checked. Do not book the equipment into an event schedule until the delivery conditions have been confirmed in writing.

How is current product availability confirmed?

Availability is checked when the enquiry is processed. A product displayed on the website or in a price list is not automatically available for immediate shipment.

Some configurations may be available only in limited quantities, temporarily unavailable or no longer in regular production. Where possible, another available model may be considered.

Can I request a quotation for several different configurations?

Yes. List each required model or application separately and state the quantity for every version.

For example, identify whether some units are intended for beer, still beverages, hot drinks or the distribution of cans and bottles. This avoids combining technically different products under one general quantity.

Can I request a sample unit before placing a larger order?

You can request a quotation for one unit for testing before deciding on a larger quantity. Availability, equipment and transport costs are checked in the same way as for another purchase.

The customer should complete a practical test with the intended beverage, cups, filling system and operating staff before introducing a larger fleet.

Can Rocket Packs provide custom technical modifications?

Requests for modified hoses, taps, fittings, pressure equipment or special configurations are assessed individually. Please provide a clear technical description, required quantity and intended purpose.

Not every requested modification is compatible with the container, beverage or pressure system. Special production may also be impractical for very small quantities.

Can I ask about advertising surfaces before ordering?

Yes. State which model you are considering and how the backpack should be presented. Depending on the product, transparent display areas may be available for printed paper inserts.

Request the confirmed dimensions before preparing the final artwork. Graphic design and printing are not automatically included with the equipment.

Can Rocket Packs print and install the advertising graphics?

Rocket Packs primarily supplies the backpack equipment and the relevant dimensions for the available advertising areas. The customer can arrange the design and printing locally.

Paper posters are generally practical because they can be replaced when the beer brand, price, sponsor or event changes.

Is international rental available?

Rental is not generally available for deliveries outside Germany. International customers should request a purchase quotation.

Rental enquiries within Germany are checked separately according to the required model, number of units, application, rental period and current availability.

Can I collect an order in Frankfurt?

Collection may be possible when it has been agreed in advance. The goods must first be prepared and the payment and collection details confirmed.

Please do not arrive without an appointment or assume that products displayed online are ready for immediate collection.

Can I visit the company to view the products?

A visit must be arranged in advance. Please describe which products or technical points you would like to discuss so that the relevant equipment can be prepared where possible.

The business location is not a conventional retail shop with every model permanently available for demonstration.

What happens after I submit a product enquiry?

We review the application, required equipment, availability and delivery destination. Additional questions may be sent when essential technical or commercial information is missing.

Once the configuration and transport requirements have been clarified, an individual quotation or pro forma invoice can be prepared.

Should I submit the same enquiry through several contact channels?

No. Sending the same request repeatedly by contact form, email and telephone can create duplicate records and make the correspondence more difficult to follow.

Use one written message containing the complete project information. You may refer to that message during a later telephone conversation.

What information should be included in the subject line of an email?

A clear subject line makes the enquiry easier to identify. Include the main product or application, quantity and destination country.

Examples include “Quotation request – 10 beer backpacks – France” or “Spare tap required – Pro 11-litre – Germany”.

What should I check before sending the contact form?

Make sure that your email address is entered correctly and that the message contains enough information to identify the request.

• Product or intended application
• Required quantity
• Beverage and pressure method
• Requested delivery date
• Destination country and postal code
• Relevant technical photographs or references

A complete first message supports a more precise assessment of the product, accessories and delivery requirements.